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Help
for plugins and updates
Copysafe content is supported in all Windows web browsers (96% of
Internet users) and cannot be viewed on other platforms.
You cannot view
a Copysafe page without having the latest plugin installed. Even if
you have downloaded the plugin in the past, if the web site you are
visiting has updated to a later version, you will be redirected to the
download page for a new update.
If you keep
returning to the download page after installing the latest plugin, it
may need to adjust the
security settings
in your browser. Other odd anomalies can occur especially if testing
the system simultaneously with multiple browsers (or other applications)
in trying to foil the system's security.
Internet
Explorer
Installing
the plugin for Internet Explorer should be a smooth exercise, but you
need to ensure that the install has completed. First the program is
downloaded, and if the option is chosen to "open" after download,
the installer will begin its process immediately. However depending
on other applications running on your computer and the speed of your
computer, there may be a delay while the installer is unpacked and starts
the installation.
- Check that
JavaScript is enabled
- Check that
Java is enabled
- Check that you have the latest Java VM
- Check that
ActiveX
should be enabled to allow for Signed
ActiveX controls,
- After a plugin
upgrade IE sometimes needs to be restarted and sometimes you need
to restart the computer (depends on Windows version and local file permissions).
Netscape
Netscape
behaves quite differently and uses a different plugin to Internet Explorer.
- Check that
JavaScript is enabled
- Check that
Java is enabled
- Check that you
have the latest Java VM.
- You may need
to have Smart Update enabled in your browser preferences.
Web developers
Users
with different types of browsers on the same machine for testing
their developments may encounter problems caused by caching
of test errors. Also, different browsers can use different Java
plugins.
If you keep
returning to the download page after installing the latest plugin, and
you have checked your
security settings, the problem may be due to your testing of the
system with multiple web browser types or other applications
simultaneously. In this case, shut down unused applications and/or
restart the computer and try visiting again while behaving normally.
Click for more
information on Internet
Explorer Information Bar
Enable JavaScript
Enable Java
Enable ActiveX
Return
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